FAQ

http://www.classfit.com You can also download the app to keep up to date with class changes and bookings.

To ensure fairness for all members, Encore Pilates Fitness requires 24 hours’ notice to cancel or reschedule a class. Cancellations made with less than 24 hours’ notice, or failure to attend a booked class, will incur the full class fee. If you need to cancel or reschedule, please contact us by phone or text. If we need to cancel a class due to unforeseen circumstances, we will provide as much notice as possible and offer an alternative booking. Exceptions to this policy may be considered in cases of genuine medical emergencies or other exceptional circumstances at our discretion.

Please enter the Centerpoint Arcade via the lane way. Up the stairs and we’re in Studio 7.

Yes, 12 with Adult consent.

Simply choose a date and time that suits you. Our classes cater to everyone, from beginners to advanced participants

Wear whatever makes you feel comfortable and confident to move in, that’s the only rule. However, we do require grip socks to be worn. If you don’t have any, the studio will have them available for you to purchase.

Privacy Policy: Encore Pilates Fitness is committed to protecting your privacy. We collect and securely store only the personal information necessary to provide our services, manage your membership, communicate with you and meet our legal obligations, and we will never share your information except where necessary or required by law.

Child Safety Policy: Encore Pilates Fitness is committed to providing a safe, inclusive and supportive environment for all children and young people. We have zero tolerance for child abuse and expect all staff, parents and participants to uphold our child safety standards and help maintain a respectful and secure environment.

Code of Conduct: At Encore Pilates Fitness, we are committed to providing a safe, inclusive and respectful environment. By attending our studio, you agree to treat others with courtesy, follow instructor directions, use equipment safely, respect studio policies and privacy, and contribute to a positive community. Behaviour that is unsafe, abusive, discriminatory or disruptive may result in suspension or termination of your membership.

Member Code of Conduct: We ask all members to help maintain a safe, respectful and welcoming studio by following our standards for behaviour, safety and shared use of the facilities.

Photography & Social Media Consent Policy: Encore Pilates Fitness may capture photos or videos for promotional purposes with your consent, and we respect your right to opt in or out at any time. We ask all members to respect the privacy of others by obtaining permission before sharing images or content and using social media responsibly.